Checkout Shield Support

Need help with Checkout Shield? Contact us at hello@agenticcheckoutguard.com.

Support coverage

• Shopify app installation and authorization support.
• Help connecting a store and confirming readiness.
• Guidance interpreting release evidence and validation signals.
• Support for owner review workflows and approval trail questions.
• Help with uninstall, access or data deletion requests.

Response time

We aim to respond within 1 business day. Urgent release-blocking issues should include the store domain, release identifier, approximate time of the issue and a short description of the blocking behavior.

Before contacting support

• Confirm the Shopify store domain is correct.
• Confirm the app is still installed and authorized in Shopify.
• Include screenshots or evidence links when available.
• Do not send unnecessary customer personal data in support requests.

Privacy and data requests

For privacy, access or deletion requests, email hello@agenticcheckoutguard.com with the Shopify store domain and request type.